Privacy Policy

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Fix Victoria is committed to protecting your privacy and the confidentiality of our members. This policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

We collect personal information you provide when you sign up or interact with us. This includes your first name, last name, email address, phone number, suburb, and any concerns or comments you choose to share.

We use your personal information solely to:

• administer your membership;
• process payments;
• keep you informed about Fix Victoria campaigns, events and membership updates relevant to your area and interests; and
• operate and improve our organisation and website.

We do not use your information for any other purpose.

We do not sell, rent or trade your personal information.

We disclose personal information only to trusted third-party service providers who assist us to run Fix Victoria. These currently include:

• membership management;
• payment processing;
• email and communications;
• workflow automation; and
• website analytics providers.

These providers receive only the information necessary to perform their services for us. They are required by contract to handle your information securely and only for those limited purposes.

Some of our service providers are located outside Australia, or store and process data outside Australia (primarily in the United States).

Where we disclose personal information to an overseas recipient, we take reasonable steps — including contractual protections — to ensure the information is handled in a manner consistent with the Australian Privacy Principles. By providing your information you acknowledge that this may occur.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Access to your information is strictly limited to those who need it to perform their role for Fix Victoria. Your data is stored securely.

You have the right to:

• access the personal information we hold about you;
• request correction of that information; and
• request deletion of your personal information (subject to any legal obligations that require us to retain it).

To exercise any of these rights, please contact us using the details below. We will respond as promptly as practicable.